Bright Kitchen
Bright Ride Privacy Policy
Effective 15 July 2026
Bright Ride is a delivery operations app for authorised riders working with participating Bright Kitchen locations. This policy explains how Bright Kitchen handles information when you use the Bright Ride iPhone, Android or web app.
Information we process
- Rider and account information: rider name, rider identifier, store or organisation association, availability and session information.
- Delivery information: assigned routes, delivery progress, order references, addresses, contact details, payment status and cash-handover records needed to complete deliveries.
- Location: precise location points while you have an active delivery route, plus the latest operational location shown to authorised store staff.
- Communications: messages and issue reports exchanged between riders and authorised store or dispatch staff.
- Device information: push-notification tokens, platform, app version and a device label used for delivery notifications and session security.
How we use information
We use this information to assign and display routes, provide navigation handoff, coordinate deliveries, send operational notifications, support store messaging, record delivery and cash-handover progress, keep the app reliable when connectivity drops, prevent misuse and provide support.
Location
Bright Ride requests precise location so authorised store staff can coordinate active deliveries and so route progress remains accurate. Precise trip-history points are recorded only during an active route. Location permission can be changed in device settings, although active-route features may then be limited.
Sharing
Information is available only to authorised riders, participating stores, dispatch staff and Bright Kitchen personnel who need it to operate or support deliveries. We use service providers such as Google Cloud and Firebase for hosting, data storage and notifications, and Apple Push Notification service for iPhone notifications. Opening navigation sends the selected destination to Google Maps under Google's own terms.
No advertising or tracking
Bright Ride does not sell personal information, show third-party advertising, or use rider information to track people across apps or websites for advertising.
Retention and deletion
Precise active-route location points are configured for deletion after 90 days. Other operational records are kept only for as long as needed for delivery operations, security, support and applicable legal or accounting requirements. A rider can disconnect a device in the app. Participating stores and Bright Kitchen administrators can revoke rider access and remove rider records.
Request deletion of your Bright Ride data
- Email franchise@brightkitchen.nl with the subject Bright Ride data deletion.
- Include your rider name and participating store so we can locate the correct rider profile. Do not send passwords, pairing codes or customer information.
- We may ask the participating store to confirm your rider identity before deleting data.
- We will confirm when the request has been completed or explain any information that must temporarily be retained.
Data deleted: active rider sessions, push tokens, device labels, availability state, rider profile data that is no longer required, and precise route-location points associated with the rider, subject to backup and security-retention windows.
Data that may be retained: delivery, payment, cash-handover, fraud-prevention and audit records required for legal, accounting, dispute-resolution or security purposes. Access is restricted and the records are deleted or anonymised when the applicable retention period ends.
Security
We use authenticated rider sessions, access controls and encrypted network connections. No system is completely secure, but we limit access to operational information and review our safeguards as the service develops.
Children
Bright Ride is a workforce tool and is not directed to children.
Your choices and contact
You can manage location and notification permissions in device settings. For access or correction requests, or questions about this policy, contact franchise@brightkitchen.nl. For deletion, follow the steps in Request deletion of your Bright Ride data.
Changes
We may update this policy when Bright Ride or applicable requirements change. The effective date above will show the latest revision.